crickex pro FAQ — Answers on VIP, Bonuses, Deposits and Device Issues
From opening an account to VIP cashback, welcome bonuses, depositing via bKash, and playing games on a mobile browser — find detailed answers to all your questions about crickex pro on this page.
Topics on this page
VIP Benefits
Find out what crickex pro's five-tier VIP program offers — from weekly cashback to exclusive rewards.
crickex pro's weekly cashback is given at a set percentage of your total net loss for the week. Net loss means the total amount you lost that week minus the total amount you won.
The crickex pro VIP program has five tiers in total. The Bronze tier offers up to 0.2% weekly cashback, Silver up to 0.5%, Gold up to 0.7%, Platinum up to 1.0%, and the top Diamond tier up to 1.2% weekly cashback.
Cashback is credited directly to your account and can be withdrawn once the relevant wagering requirement is met.
At crickex pro, VIP tier upgrades are based on your overall activity — the more regularly you deposit, play games, and place bets, the faster you move to the next tier. No specific turnover thresholds are published, but the benefits increase at each level.
Alongside weekly cashback, crickex pro VIP members receive priority customer support, special promotions, and gifts. Higher tiers also come with a personal account manager and custom offers. These benefits vary by tier and full details are shared after joining each level.
Diamond is crickex pro's highest VIP tier and is for the most active players. Consistent gameplay and regular account use drive tier progression. Even starting from Bronze, each tier comes with its own benefits, so the VIP program is equally worthwhile for new members.
Weekly cashback is calculated after each week ends and credited to the member's account within a set timeframe. You need to have been actively playing that week to receive cashback. If there is a delay, contact crickex pro's live chat support.
Device and Technical Issues
Having trouble with your mobile browser, app, or slow page loading? Find the solutions here.
crickex pro works fully on desktops, laptops, Android smartphones and tablets, and iOS devices including iPhone. The site loads correctly on any modern browser — Chrome, Firefox, Safari, or Edge. With a stable internet connection, you get the full experience on mobile as well.
Yes, even without an app, the crickex pro mobile browser version works completely. All sections including slots, live casino, and cricket betting run in Chrome or Safari on your phone. Slot games are specifically optimized for mobile, so you get a smooth experience without a separate app.
If the page loads slowly, first clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data and delete Cached images and files. Then restart your browser. If the problem persists, try switching networks (switch between WiFi and mobile data).
Both the crickex pro Android (APK) and iOS apps are available through official channels. Visit the dedicated page to learn more about the crickex pro app. Always use official channels for a safe download — do not install the app from any third-party links.
This can happen if cookies or sessions are blocked in your browser. Make sure third-party cookies are allowed in your browser and that the crickex pro site is not on a blocked list. Sessions do not persist in Incognito mode, so log in to crickex pro in a regular browser window.
If the video buffers in a live streaming game, first check your internet speed — you need at least 5 Mbps. Use WiFi if possible. Setting the video quality to Low or Medium inside the game also reduces buffering. Close other tabs or apps to use less bandwidth.
Deposit Questions
Here are answers to the most common questions about depositing money via bKash, Nagad, Rocket, or bank transfer.
Log in to crickex pro, go to the Deposit section, and select bKash. Send the amount to the specified number and submit the form with your transaction ID. The minimum deposit is ৳200. If the details are correct, the money is added to your account quickly. You can send from either a bKash Personal or Agent account.
crickex pro does not charge any separate fee on deposits. However, your payment method (bKash, Nagad, Rocket, or bank) may apply its own transaction fee — that depends on the respective payment service's policy. Check your balance immediately after depositing to confirm the correct amount has been credited.
crickex pro currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer (including major banks such as Dutch-Bangla Bank and Islami Bank). The minimum deposit is ৳200 for all methods. You can choose whichever method suits you.
Deposits are usually credited within a short time. If there is a delay, keep your bKash or Nagad transaction ID and the time you sent the payment. Then contact crickex pro's 24/7 live chat and provide the transaction details — the support team will verify and resolve it quickly.
The minimum deposit at crickex pro is ৳200, and that amount is enough to start playing slot games. This applies to all methods — bKash, Nagad, Rocket, or bank transfer. If you claim the 150% welcome bonus on your first deposit, your total balance will be even higher.
The usual processing time for withdrawals at crickex pro is 5 to 30 minutes. The minimum withdrawal amount is ৳800. bKash or Nagad withdrawals arrive the fastest. The same timeframe applies to bank transfers, though in some cases a bank's own processing may add a little extra time.
Bonus Terms
Find answers here to all questions about claiming the welcome bonus, validity periods, wagering requirements, and cancelling a bonus.
Open a new account and select the welcome bonus option when making your first deposit. crickex pro gives a 150% bonus on the first deposit, up to ৳15,000. Example: deposit ৳1,000 and the bonus is ৳1,500, giving a total balance of ৳2,500 — and to withdraw the bonus you need to wager ৳1,500 × 15 = ৳22,500.
No, the crickex pro welcome bonus is available only once per account — on the first deposit only. If the same person tries to claim the bonus by opening multiple accounts, it is treated as a violation of the terms and conditions and the account may be suspended.
crickex pro bonuses have a set validity period. If the wagering requirement is not met within that period, the bonus and any winnings earned from it may be cancelled. The original deposited amount is generally unaffected. Read the terms carefully when claiming a bonus to know the exact expiry.
Yes, crickex pro does allow you to cancel an active bonus. Contact live chat support if you want to cancel a bonus. Keep in mind that cancelling a bonus will also cancel any winnings earned from that bonus — only your original deposit will remain. Discuss with support before making the decision.
Each promotion has its own wagering requirement. The weekly deposit festival requires 18x wagering, the crickex pro cricket charge requires 20x, the Friday slots offer requires 22x, and the welcome bonus and birthday reward each require 15x the bonus amount. Check the relevant terms before claiming each offer.
Most bonuses can be used across all sections — slots, live casino, and sports betting. However, some promotions apply to specific sections only — for example, the Friday slots offer applies only to the slots section, and the cricket charge is only for cricket or sports betting. Check the detailed terms of each offer.
Get started now — claim your 150% welcome bonus
Up to ৳15,000 in 150% bonus on your first deposit. Minimum deposit just ৳200.
Open an account on crickex proHave more questions? Talk to us directly
If you don't find your answer on this page, the crickex pro support team is always available. Help is provided in both Bengali and English.
24/7 Live Chat
Connect with crickex pro's live chat any time, day or night. Click the chat icon at the bottom corner of the site to speak with an agent directly — short wait times, quick resolutions.
Email Support
Contact us by email for detailed issues. The crickex pro support team responds promptly in both Bengali and English.
[email protected]For ages 21+. Learn about responsible gaming.