crickex pro's Privacy Policy
We place the highest importance on protecting the personal information of our members. This document explains in detail how crickex pro collects, stores and uses your information.
1. Scope of Data Collection
1.1 Directly Collected Information
We collect the information you provide when creating an account on crickex pro. This includes your full name, date of birth, national ID or passport number, mobile number, email address, and payment details required for deposits or withdrawals. Additional documents may be requested for identity verification purposes.
This also includes information you share when contacting us via live chat or email. We only collect information that is relevant and necessary for providing the service.
1.2 Automatically Collected Information
When you use the crickex pro platform, certain information is collected automatically. This includes:
- IP address and device type
- Browser type and version
- Operating system information
- Page visit history and session duration
- Data collected from cookies and web beacons
- Login time and activity logs
This information is used to ensure platform security and improve the user experience.
2. Purpose of Data Use
2.1 Primary Purposes
crickex pro uses your personal information for the following purposes:
- To manage the account registration and identity verification process
- To complete deposit and withdrawal transactions — via bKash, Nagad, Rocket and bank transfer
- To provide customer service and respond to support requests
- To deliver information about bonuses, promotions and VIP benefits to members
- To prevent fraud and unauthorised access
- To meet applicable legal obligations
2.2 Analysis and Improvement
Collected information is used for analytical purposes to improve crickex pro's service quality. This includes evaluating the platform's technical performance, testing new features, and statistical analysis to understand user preferences. Such analysis is always carried out in anonymised or aggregated form so that individual identities are not revealed.
3. Sharing Information with Third Parties
3.1 Conditions for Sharing Information with Third Parties
crickex pro never sells, rents or transfers your personal information to third parties for commercial purposes. However, limited information may be shared with specific third parties as necessary to provide the service:
- Payment processors: Information required for transaction verification with bKash, Nagad, Rocket and banking partners
- Identity verification services: Trusted third parties used in the account verification process
- Technology providers: Partners who assist in operating the platform
- Legal authorities: In cases of court orders or legal obligations
All third-party partners are contractually bound to comply with our privacy standards.
3.2 International Data Transfers
In some cases, data may be stored on international servers as required to provide crickex pro's services. In such cases, we ensure that applicable data protection standards are maintained in the destination country and that appropriate security measures, including SSL encryption, are in place.
4. Cookies and Tracking Technologies
4.1 Use of Cookies
The crickex pro website uses cookies and similar technologies. Cookies are small text files stored in your browser. They are of three types:
- Essential cookies: Required for maintaining login sessions and security — these cannot be disabled.
- Functional cookies: Used to remember your preferred language and settings.
- Analytics cookies: Help monitor and improve platform usage.
You can manage cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site.
5. Your Rights and Controls
5.1 Right to Access Information
As a member of crickex pro, you have the following rights regarding your own personal information:
- The right to know what information we hold about you
- The right to request correction of incorrect or outdated information
- The right to request deletion of information in certain circumstances
- The right to opt out of marketing communications
- The right to object to the processing of your information
To exercise these rights, contact our customer service. We always provide support in both Bengali and English.
5.2 Limitations on Data Deletion
In some circumstances, data retention may be mandatory for legal reasons. Transaction records, identity verification documents, and anti-money laundering related information may not be possible to delete before a set period. crickex pro will always inform you about this transparently.
To learn about responsible gaming, please read our Responsible Gaming Guidelines page.
6. Data Security Measures
6.1 Technical Security
crickex pro uses industry-standard technology to protect your personal information. SSL (Secure Socket Layer) encryption is active on every transaction and data exchange. In addition:
- Servers are protected with firewalls and intrusion detection systems
- Advanced encryption methods are used for storing sensitive information
- Regular security audits are conducted
- Automatic alerts are issued if unusual activity is detected on an account
6.2 Your Responsibilities
You also have certain responsibilities for the security of the platform. Keep your password strong and do not share it with anyone. Log out after using a public device. If you notice any unusual activity, contact us immediately. For general questions about your account, see our FAQ section.
7. Protection of Minors' Information
7.1 Age Verification
crickex pro is for users aged 21 and above only. We do not knowingly collect personal information from minors. Date of birth is verified during the registration process, and if a member is found to be under 21, their account will be closed immediately and any collected information will be securely deleted.
If you find that a minor has opened an account on our platform, please contact us. Ensuring responsible gaming is a shared responsibility of ours and all our members.
8. Changes and Updates to the Policy
8.1 Notice of Changes
crickex pro reserves the right to amend this privacy policy as needed. Before any significant changes, we will send a notification to the registered email address or display a clear notice on the platform. The new policy will take effect 30 days after the date of the change.
Continuing to use the platform after receiving the notice means you have accepted the updated policy. If you object to the policy changes, you have the right to request closure of your account. To learn more, visit our About Us page for information about crickex pro.
8.2 Previous Versions
Previous versions of this privacy policy can be provided upon request. Contact customer service for previous versions. crickex pro always maintains its policy history transparently.
9. Dispute Resolution and Applicable Law
9.1 Complaints Procedure
If you have a complaint about this privacy policy or your information, please first contact our customer service team. We provide support in Bengali and English via live chat and email 24 hours a day, 7 days a week.
After receiving a complaint, we will investigate and respond to you within a reasonable time. If you are not satisfied with the resolution, you have the right to take legal action.
10. Contact Us
For any questions, complaints or requests to access information regarding the privacy policy, please contact us.
Quick Facts
- This policy applies to all registered members
- SSL encryption is always active
- Information is not sold to third parties
- Platform restricted to users aged 21+
- 24/7 Bengali support available via live chat