For players aged 21 and above

crickex pro Responsible Gaming

Betting and casino games should be a form of entertainment — not the centre of your life. crickex pro believes every player has the right to know their limits and the means to stay within them.

Age 21+ required

Set self-limits

24/7 support

Responsible Gambling — what it is and why it matters

Playing at crickex pro is not just about trying to win — it is a way to entertain yourself. Responsible gambling means playing within your financial means and available time, and not treating betting as a source of income. Betting and gambling are leisure activities, and their outcomes are never guaranteed.

Under our Terms and Conditions, all betting and casino services at crickex pro are exclusively for adults aged 21 or older. Registration and use of an account by anyone under this age is strictly prohibited.

Every member is responsible for staying aware of their own situation. If at any point you feel your gambling is getting out of control, do not delay — contact the crickex pro support team or seek help from family or a professional counsellor.

Our Privacy Policy explains in detail how we protect members' information and put our responsible gambling commitments into practice.

crickex pro's commitments

Blocking access for underage users
Option to set voluntary limits
Cooling-off periods and self-exclusion
24/7 support in Bengali

Self-limit tools

crickex pro gives every member the ability to manage their own gaming experience. Use the tools below to set your own limits.

Deposit limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.

Financial control

Loss limit

Decide in advance how much loss is acceptable within a set period. Once the limit is reached, the account automatically suspends betting.

Loss prevention

Session time limit

Set how long you want to play in one session. Once the time is up, the system will automatically log you out.

Time management

Take a break

Activate a temporary cooling-off period ranging from 1 day to 6 weeks. During this time your account remains active, but betting and deposits will be paused.

Voluntary break

Self-exclusion

Choose the self-exclusion option to deactivate your account for a long period or permanently. This step is difficult to reverse, so decide carefully.

Long-term protection

Reality check

At regular intervals, a message will appear reminding you how long you have been playing and how much you have won or lost.

Awareness

To activate or change any of these tools, contact the crickex pro support team via 24/7 live chat.

Warning signs of problem gambling

If you notice any of the following behaviours in yourself, pay attention. If one or more appear together, seeking help is the right move.

Repeatedly depositing and feeling the urge to bet more in order to recover money lost from betting.
Using money set aside for essential daily expenses — food, rent, or medicine — for betting.
Hiding your betting activity from family or friends and being dishonest about it.
Wanting to stop but being unable to, or setting limits and then not following them.
Feeling restless, irritable, or anxious when you are unable to bet.
Spending excessive time on betting at the expense of work, studies, or family time.
Taking on debt or drawing from savings without telling anyone in order to keep betting.

Ask yourself

Has betting become a way to relieve stress rather than a form of entertainment?

Be honest with yourself. If the answer is leaning toward "yes", it is the right time to seek help.

Remember — asking for help is not a sign of weakness; it takes courage to make the right decision.

Where to find support

No matter how small the problem feels, talk to someone rather than dealing with it alone. The crickex pro support team, family, and professional counsellors are all available to help.

crickex pro support team

24/7 Live Chat

Instant responses in Bengali and English

Email support

[email protected]

Contact our team directly to activate self-limits, a cooling-off period, or self-exclusion.

Family and close ones

Let a family member or trusted friend know about your situation. Sometimes someone close to you can see things more clearly from the outside.

Telling your family is not admitting weakness — it is an opportunity to strengthen your relationship.

Professional counselling services

Mental health specialists and behavioural change experts in Bangladesh provide support for gambling addiction.

You can seek confidential advice at the mental health department of a local government hospital or a private counselling centre.

Practical tips for healthy gambling

Before each session at crickex pro, set a fixed budget and stick to it. Never bet an amount whose loss would affect your daily life.

Know when to stop, even during a winning streak. Many players get carried away by the excitement of winning, then face heavy losses. Each round's outcome is independent of the previous one — always keep that in mind.

Our FAQ section has detailed answers about setting account limits, self-exclusion, and getting support.

Do not treat betting as an alternative income — it is entertainment, not a guaranteed way to earn money.
Avoid betting while drinking alcohol or when experiencing intense emotions.
Avoid the mindset of placing bigger bets to recover money you have lost.
Take regular breaks — at least 15 minutes every hour is a good habit.
Do not use another person's account, and never share your own login details with anyone.
Make sure that family members under the age of 21 cannot access your account.

Responsible gambling FAQ

All betting and casino services at crickex pro are strictly for individuals aged 21 or older. Age is verified during account registration. Accounts belonging to underage users are closed immediately.

Self-exclusion is a serious step and cannot be easily reversed. If you set a temporary exclusion, your account cannot be reactivated before the period ends. For permanent exclusion, reactivation requires an additional verification process and may not always be possible.

Decreasing a deposit limit takes effect immediately. However, requests to increase a limit may take some time to process — this is intentional, to prevent impulsive limit increases in the heat of the moment. Contact the support team via live chat to request a limit change.

crickex pro can only apply self-exclusion or limit changes upon the account holder's own request. However, if a family member is concerned, encourage them to contact our support team directly — we will try to understand the situation and offer appropriate guidance.

Yes, any eligible balance in your account can be withdrawn even during a self-exclusion or cooling-off period. Contact us via live chat and complete the required verification to proceed. Withdrawal methods: bKash, Nagad, Rocket, or bank transfer.

You can reach crickex pro's 24/7 live chat or email support at any time in Bengali or English. You can also speak with close family members or local mental health professionals. Asking for help is the most important step you can take.